Federal Moving Corp

I booked my move through a broker (Best Interstate Moving and Storage - also a bad company, do not use them ) and they hired Federal Moving Corp. The movers damaged several pieces of my furniture and did not deliver one item. After I noticed the damage to my belongings, I immediately reached out to Vlad at Federal Moving Corp. I texted and called him several times over the course of a week and a half inquiring about filing an insurance claim and received no response. I tried calling the phone number for Federal Moving Corp listed on my contract and on their website and it was not in service. After weeks of no response they sent insurance info for a company that they do not have and never had a policy with.

In addition to the mishandling of my property, communication with Federal Moving Corp. was incredibly difficult. They did not stay in contact with me with regards to scheduling the delivery of my items. I had to repeatedly text Vlad to find out status updates as there was no other way to communicate. I was given the wrong phone number for the driver of the vehicle so was left in the dark about a specific delivery date. I was told the driver would contact me 24 hours before delivery but only received 3 hours notice of when they expected to arrive, which was a time I had specifically told Vlad that I would not be available. Fortunately, the movers were able to delay a few hours to meet my schedule. I had an agreement with Best Interstate Moving & Storage and also with Vlad upon pick up that there wouldn't be any extra charge for stairs. I moved into a 2-story townhouse and the delivery mover complained the entire time about having to bring things up the stairs and wasn't very careful with my items.



Do not under any circumstances use this comopany for your move!

Move size: 1 Bedroom Home Service cost: $4600

So far there are only 1 star or 5 star reviews for this moving company which is interesting in itself. Unfortunately, I fall on the 1 star side. I called Mitch to deliver my sleep number mattress and bike. Mitch quoted price and I decided to hire them. I asked about insurance several times via email and voice messages but he always dodged my question. This should have been warning sign number 1. We set up a time and place to pick up my items and two people came and picked up my items. I asked about insurance again and the mover insured me that my items would arrive undamaged and he's been doing this job for 7 years (new york area code, last four digits 2374, I would be weary about trusting them). They arrived, folded my mattress in half, wrapped it in cellophane and off it went into the truck. My issues are listed below.

1) My bike arrived with a bent wheel and there dirt scuff marks along the side of my mattress. The dirt scuff marks I can get over but the bent wheel is problem. And since the mattress was in a V shape for 45 days, it didn't quote fold back in a flat shape at first but eventually did.
2) Mitch indicated that the shipment would be around one week. A precise estimation is not available since it involves issues beyond his control which is completely fine. I expected around a week, maybe 2 weeks at worst if issues cropped up. Instead it took 45 days.
3) The person who delivered my items asked for an additional $150 to bring it into the apartment. Mitch and the person who picked up my items said there would be no charge for bringing the items up. He said he was a sub-contractor with Federal Movers and he's not beholden to the rules that Mitch stipulated. Luckily, my friend receiving the item only had $40 and that's what he took.
4) After a week passed from picking up my items, I called the company in New York that picked up my items (they have 1111 number as the last four digits, stay far away from them) said the items would go on the next truck Tuesday and then when it didn't make truck, they would say next Tuesday and this pattern repeated multiple times. And often times I would call, they would say call back in 10 minutes, I would call back and they would either immediately hang up on me or not pick up on the phone. I would then switch phones and they would pick up leading me to believe that they were screening out my calls.

I've tried to call Mitch and I've sent him an email, no response via email and the line is always busy when I call (perhaps they went out of business? Screening out my calls?). Bottom line, stay away.

Move size: Partial Move Service cost: $1060

I had a fantastic moving experience through Federal Moving Corp. The movers were extremely professional and easy to work with. They provided clarity throughout the move and didn’t start getting reckless and careless when they were tired. They understood that the things they were moving were precious and irreplaceable antiques. Everything fragile was wrapped in thick blanket like fabric to give it an extra layer of protection. My vanity glass and furniture was protected nicely. They also positioned my things carefully to prevent any damages. I really appreciate them doing such a careful job. I can keep passing this furniture down to my family and that makes me extremely satisfied. I recommend Federal Moving Corp if you’re looking for a professional moving experience!

Move size: 4 Bedroom Home Service cost: $2700

Planning a move with Federal Moving Corp has proven to be a very professional and satisfying experience. The movers were well versed in transporting even the most fragile and antique items. This was an absolutely essential skill set the moving company I hired had to have.

Otherwise, it wouldn’t be worth my time or effort hiring a company who can’t guarantee safety formy irreplaceable items. This company proved to be reliable throughout the transport process. Pick up happened on time and delivery was less than a week after.

They secured the antique furniture, glass, and heirlooms with special blankets, cardboard, and wrap depending on the item. They did a wonderful job with making sure nothing was damaged through transit. I would recommend them for doing such a great job to prevent anything perilous from happening to our coveted, inherited belongings.

Move size: 4 Bedroom Home Service cost: $4300

Federal Moving Corp is not just another moving company. They are respectful, professional, knowledgeable, affordable and patient. Finding more than one of these characteristics for the average moving company is seldomly seen. Luckily, Federal Moving Corp isn’t average one bit! Throughout my move I nervously awaited the bad news, where they would say, “we accidentally broke something,” or “oops, it was dropped” but neither statements were ever made. And nothing along those lines were said.

I was pleasantly surprised with all the precautions that were taken to properly secure my cherished belongings. The movers took pride in properly securing my belongings and in efficiently transporting my things to my new residence without any discrepancies. Everything made it in one piece, exactly the way they found it. This was a productive move and changed my overall perception of how I see moving companies as a whole. I actually wouldn’t mind hiring them again.

Move size: 4 Bedroom Home Service cost: $4500

First and foremost, I want to thank Federal Moving Corp for putting my doubts to rest during this move. They did what it took to make a lasting impression all the way until the very end, when our things were safely unpackaged and transported into our new home.

Secondly, the communication was on point from the time the move began, until the move ended. This set the tone for the moving experience and made me have a newfound appreciation for Movers in general. They managed our expectations very well and delivered great results.

Move size: 3 Bedroom Home Service cost: $4600